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User Manual · Chapter 15 — Your subscription and billing

15.7 Your data is yours — export, always

The rule was stated in 16.7; this is where it earns its keep. Viewing, downloading and exporting work in every subscription state — trial, past due, suspended, even cancelled. The read-only company of §15.5 is read-only about change, never about access: your records remain yours to take.

What "take" concretely means:

  • Every list and report exports (1.3) — the rows behind any screen in this manual, as a spreadsheet.
  • Export all documents — the export on the Document Management page (System Setup) assembles every file your company holds into one ZIP, laid out by folder and record, with a manifest: each file's name, size, checksum, where it belonged and who put it there. The year-end bundles of §14.8 are the same idea, one financial year at a time.
  • The audit trail exports too — the activity records of Chapter 16 are among the things a suspended company can still take with it.

If you ever leave, take the exports first: they are complete, they need nobody's permission or help, and they are available on the worst day of the subscription exactly as on the best. Suspension is a billing state — never a lock on your own records.

Snapshot: portal-v0-2026-11-10